Indexing

Abstract: Road projects undertaken by county governments in Kenya frequently encounter considerable delays, with many projects being completed two to five years beyond their original timelines, and some even facing indefinite suspension. The uncertainty regarding the completion of specific projects is largely attributed to inadequate workmanship, which compromises the overall quality of the projects. This situation leads to both delays and significant budget overruns. The present study intended to investigate the influence of quality management practices on the performance of road projects in Elgeyo Marakwet County. In particular, the research aimed to evaluate the effects of various quality management practices, such as quality auditing, quality training, inspection, and continuous improvement, on the performance of road projects in the area. Anchored in total quality management theory and six sigma theory, this mixed-method study focused on a population of 115 respondents. A census approach was employed. Data was gathered through both quantitative and qualitative methods, utilizing questionnaires, interview and observation guides. This approach was chosen to facilitate a comprehensive exploration of the topic. The data collected was analyzed using descriptive and inferential statistical methods. Statistical Package for Social Scientists. Findings revealed that quality auditing and quality training had significant positive impacts on project performance. Specifically, auditing ensured compliance with standards, early defect detection, and improved quality (r = 0.281, β = 0.860), while training enhanced staff competence and execution efficiency (r = 0.417, β = 1.213). However, inspection and continuous improvement showed significant but negative relationships with performance, suggesting that poor implementation of inspections (r = -0.095, β = -0.339) and mismanaged continuous improvement efforts (r = -0.073, β = -1.201) could disrupt project flow and outcomes. The study concluded that quality auditing and training are essential to project success, while inspection and continuous improvement must be carefully planned and executed. It recommends structured auditing systems, targeted training, systematic inspection routines, and managed improvement strategies to enhance performance. For further studies, it is suggested that research should focus on the broader influence of total quality management (TQM) practices on the management and sustainability of construction projects in Kenya, to offer a more holistic view of quality practices across different project types and sectors.

Keywords: Quality Auditing, Quality training, Inspection, Continuous improvement and performance of road projects.

Title: PROJECT QUALITY MANAGEMENT PRACTICES AND PROJECT PERFORMANCE OF ROAD PROJECTS IN ELGEYO MARAKWET COUNTY, KENYA

Author: Nyongesa, Mulongo, Brigid, Dr. Julius Miroga.

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 71-93

Paper Publications 

Website: www.paperpublications.org

Published Date: 08-May-2025

Abstract: The purpose of this study was to examine the effect of strategic consensus on performance of commercial banks in Bungoma County Kenya. Higgins 8s Framework as presented by Higgins (2005), Resource Based View (RBV) and Institutional Theory, guided this study. This study adopted a descriptive research design. This study constituted a census survey of the 11banks in Bungoma County respectively. Branch managers, Credit managers and customer care of the banks were targeted. Once data is collected, it was crosschecked and verified for errors, completeness and consistency. It was coded, entered and analyzed descriptively using IBM Statistical Package for Social Sciences (SSPS 23). Pearson correlation analysis was used to test the relationship between variables in the study hypotheses. ANOVA multiple linear regression analysis was used to determine the statistical relationship between the independent variable and the dependent. Analyzed data was presented in the form of tables. The study concluded that strategic consensus influences performance of commercial banks.  Strategic consensus (SC) should be considered the shared vision among managers regarding the organization’s strategic priorities and that though, variances in demographic characteristics can also hinder communication, the development of (SC), and decision-making, which impede strategy implementation and lead to negative results. Organisations should strive to maintain their presence in the global market due to globalization challenges, competition, and technological advancements.

Keywords:  Strategic Consensus, Performance.

Title: Strategic Consensus and Performance of Commercial Banks in Bungoma County Kenya

Author: Everlyne N. Kiluyi, Dr. Elizabeth Nambuswa Makokha

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 56-70

Paper Publications 

Website: www.paperpublications.org

Published Date: 27-April-2025

Abstract: The purpose of the study was to examine the effect of employee’s mental wellbeing on performance of county government of Trans Nzoia Kenya. The study was guided by the following theories as Ed Diener's Three Dimensions Model, Carol Diane Ryff's Six Factor Model, Corey Keyes' Growth/Shine Approach, Martin Seligman's Positive Psychology Approach and PERMA Theory. The study adopted a descriptive research design. The target population of the County Government of Trans Nzoia in Kenya employs approximately 3,666 individuals. This figure encompasses personnel across various departments and sectors within the county administration within county government of TransNzoia. Through Yamane formula, the study sample size was 365. Data collection instrument was structured questionnaire. Both primary and secondary data was collected. The researcher self-dropped and pick the duly filled questionnaires.   Piloting was done to test the validity and reliability of data collection instrument. Data was organised, coded, edited to bring a meaning.  Both descriptive and inferential statistics was done.  Multiple regression was done to test the significant levels of one variable over the other.  Analysis of variance was also done. The study concluded that employee mental wellbeing employee has significant effect on performance of County government of TransNzoia in Kenya. The study came up with the following recommendations; the organisation should focus on employee’s mental well-being since it encompassing emotional resilience, stress management, and positive relationships, is vital and crucial for overall health and workplace productivity. The organisations should practice professionalism in their dealings to enable employees feel valued and supported for high productivity. Employees should develop attitudes towards our work in the light of their good state of mind, principles and manners since happy workers are productive as the organizations need to know how to ensure a happy and a productive workers. The study will be significant to the stakeholders.

Keywords: Employees mental wellbeing, organisational performance.

Title: Employee’s Mental Wellbeing and Performance of County Government of Trans Nzoia, Kenya

Author: Shikuku Joseph, Dr. Elizabeth Nambuswa Makokha

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 45-55

Paper Publications 

Website: www.paperpublications.org

Published Date: 27-April-2025

Abstract: The objective of the study was to examine the effect of employee’s self-awareness on organisational performance of the county government of TransNzoia Kenya. The study adopted the Self-Awareness Theory. This study adopted a descriptive research design. The target population for the study was 100 employees comprising of management and a supervisory cadre within the county government of TransNzoia. Since the study population was small, the study worked with an entire population which is a census. The data collection instrument was a questionnaire and other information relevant to the study. The research instrument was pretested at the county government of West Pokot so as not to interfere with the study sample. A pilot group of ten (10) respondents was targeted. The findings of the pilot study was used to improve the data collection instruments. Once data is collected, it was crosschecked and verified for errors, completeness and consistency. It was then be coded, entered and analyzed descriptively using IBM Statistical Package for Social Sciences (SPSS version 27). Pearson correlation analysis was used to test the relationship between variables in the study hypotheses. ANOVA multiple linear regression analysis was adopted computed to determine the statistical relationship between the independent variable and the dependent, the study concluded that employee self-awareness had a significant effect on organisational performance of the county government of TransNzoia Kenya. The study came up with the following recommendations; the management of the county government of TransNzoia should be able to recognize and monitor self-emotions or feelings from moment to moment as it is very crucial to psychological insight and self-understanding of things around the environment.  They should be  aware  of  employee’s  feelings  and thoughts  about  a  particular  feeling,  which  can  be  a  nonreactive,  non-judgmental  attention  to  employee’s  inner  state, maintain self-control, work collaboratively, be creative and notice one’s ego.

Keywords:  employees self awareness, organisational performance.

Title: Employee’s Self-Awareness and Organisational Performance of The County Government of TransNzoia Kenya

Author: Nancy Musonye, Dr. Elizabeth Nambuswa Makokha

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 35-44

Paper Publications 

Website: www.paperpublications.org

Published Date: 27-April-2025

Abstract: The purpose of the study was to examine the effect of flexible working hours on employee performance in Bungoma County Government, Kenya. The study was guided by the following specific objectives; to identify the effect of hybrid work on employee performance in Bungoma County Government, Kenya and to assess the effect of organisational culture on employee performance in Bungoma County Government, Kenya. The study’s research design was descriptive research design. The study was guided by the Psychological Contract Theory. The study adopted census since the target population was small. Data collection instrument was structured questionnaire. Pilot testing was done to test the validity and reliability of research instrument. Data was analyzed using descriptive and inferential statistics and presented in tabular form. Data was subjected to correlation and Multiple Regression Statistical Methods. The study found out that a unit increase in hybrid work, will lead to a 0.149 increase in employee performance in Bungoma County Government, Kenya. The study recommended that the hybrid work should be a flexible work model that supports a blend of in-office, remote, and on-the-go workers and that it offers employees the autonomy to choose to work wherever and however they are most productive.  The study findings will be useful for human resource management practice, policy formulation and research works. 

Keywords: Flexible Working Schedules, hybrid work, Psychological Contract Theory, employee performance.

Title: Flexible Working Schedules on Employee Performance of Bungoma County Government, Kenya

Author: Michael Kisindayi, Dr. Elizabeth Nambuswa Makokha

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 26-34

Paper Publications 

Website: www.paperpublications.org

Published Date: 24-April-2025

Abstract: The purpose of the study was to examine the effect of strategic stakeholder engagement clarity on performance of the county government of Trans Nzoia, Kenya. The study was guided by contingency theory. The study utilized cross sectional research design and the target population for the study comprised of all middle level management in County. The study employed census since the target population was small. The study utilized primary data sources which was collected by use of structure questionnaires. The questionnaires for the research were structured based on the research objectives. Data analysis techniques used by the study was descriptive statistics and inferential statistics which was computed through multiple regression and correlation analysis. The data collection tool used by the researcher was Statistical Package for Social Sciences (SPSS) version 27. Analyzed data was presented in frequency distribution tables so as to make it easy for research results description and explanation. Based on the findings, the study concluded that strategic stakeholder engagement clarity had significant effect on performance of County government of TransNzoia in Kenya. The study came up with the following recommendations; the county government should have procedural charts for all major stakeholder engagement and orient them on new processes before rolling out.

Keywords: strategic stakeholder engagement clarity, Statistical Package for Social Sciences (SPSS), major stakeholder engagement.

Title: Strategic Stakeholder Engagement Clarity and Performance of County Government of TransNzoia, Kenya

Author: Lucy Njeri Gitau, Dr. Elizabeth Nambuswa Makokha

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 17-25

Paper Publications 

Website: www.paperpublications.org

Published Date: 24-April-2025

Abstract: The manufacturing sector in Kenya plays a fundamental role in driving the country’s economy, alleviating poverty, promoting industry resilience and sustainability. Being part of the food industry, the conditions for operations are quite stringent and manufacturing firms are expected to consistently adhere to quality requirements that guarantee customer satisfaction. Soft drink manufacturing firms are experiencing ever closer scrutiny of their product quality as the pressure mounts from consumers to have their ever-changing needs and preferences met. This calls upon the organizations to engage in strategic quality management practices in order to survive and achieve their performance. The general objective of this study was to establish the effect of strategic quality management practices on operational performance of soft drinks manufacturing firms in Eldoret City County. Specifically, the study seeks to establish the influence of strategic continuous improvement on operational performance of soft drinks manufacturing firms in Eldoret City County on the operational performance of soft drinks manufacturing firms in Eldoret City County. This research was based on the stakeholder theory, agency theory and Deming’s quality management theory to explain the relationship between the study variables. The study intended to collect primary data using questionnaires. A descriptive survey design was be adopted. The target population included all the 64 soft drinks manufacturing firms operating in Eldoret City County as at December 2021.  A census was conducted on all the 64 soft drinks manufacturing firms. The unit of observation was heads of operations and human resource unit of each soft drinks manufacturing firm. The total target was therefore be 128 respondents. Information assembled was evaluated using descriptive and inferential statistics ranging from frequencies, percentages, correlation and regression. Statistical Package for Social Sciences version 24 was used for data analysis. Based on the findings, the study concluded that strategic continuous improvement has a significant effect on the operational performance of soft drink manufacturing firms in Eldoret City County. β₁=0.834, p value= 0.000). The relationship was considered significant since the p value 0.004 was less than the significant level of 0.05.The study concluded that the soft drink manufacturing firm’s management should provide a continuous improvement of quality systems and procedures through internal quality audits that contributes to zero defect of quality objectives. The study recommended that there should be a policy for making continuous improvement of products quality for every individual in the company and have firm’s benchmarks its quality against other quality management practices best practices as per ISO certification requirements.

Keywords: Strategic Continuous Improvement, Strategic quality management, operational performance.

Title: STRATEGIC QUALITY MANAGEMENT PRACTICES ON OPERATIONAL PERFORMANCE OF SOFT DRINK  MANUFACTURING FIRMS IN ELDORET CITY COUNTY, KENYA

Author: Martin Barasa Sirengo, Dr. Elizabeth Nambuswa Makokha

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 9-16

Paper Publications 

Website: www.paperpublications.org

Published Date: 07-April-2025

Abstract: This study investigates the influence of customer focus, a core principle of Total Quality Management (TQM), on employee performance at Chloride Exide Ltd in Kenya. The problem identified was the limited understanding of how customer-centric strategies impact internal performance metrics in Kenyan organizations. The study’s objective was to determine whether customer focus, as practiced within TQM frameworks, positively influences employee performance. A descriptive and causal research design was employed, with data collected from 172 employees using structured questionnaires and analyzed using descriptive statistics, correlation, and regression analysis. While descriptive findings showed strong agreement that customer focus enhances performance (mean = 4.07), inferential analysis revealed a negative but statistically insignificant relationship. The study concludes that while customer focus may improve perceived employee performance, it does not significantly affect measurable outcomes. Recommendations include exploring intervening variables such as job satisfaction and organizational culture. These findings contribute to the growing discourse on TQM’s internal impact in developing economies.

Keywords: Chloride Exide Kenya; Customer Focus; Employee Performance; Organizational Improvement; Service Quality; Total Quality Management (TQM).

Title: Effects of Customer Focus on the Employee Performance of Chloride Exide in Kenya

Author: Ouma Erick Oluoch, Kimencu Linda

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 1-8

Paper Publications 

Website: www.paperpublications.org

Published Date: 03-April-2025